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Shipping and Return Policy

Last Updated: 02/19/2024

 

 

Shipping Policy - Monthly Plug Online Headshop

1. Shipping Times:

  • Orders are typically processed within 1-2 business days of payment confirmation.

  • Standard shipping times within the United States range from 3-7 business days.

  • International shipping times may vary depending on the destination and customs processing.

2. Shipping Costs:

  • Shipping costs are calculated at checkout based on the weight of the items and the destination.

  • Free shipping may be available for certain promotions or order values.

3. International Shipping:

  • We ship internationally. However, customers are responsible for any customs duties, taxes, or import restrictions imposed by their respective countries.

 

4. Tracking Information:

  • Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

 

5. Lost or Damaged Items:

  • In the event of lost or damaged items during transit, please contact our customer service team at support@monthlyplug.com within 7 days of receiving your order. We will work to resolve the issue promptly.

 

Return Policy - Monthly Plug Online Headshop

1. Returns and Exchanges:

  • We accept returns and exchanges within 14 days of receiving your order.

  • To initiate a return or exchange, please contact our customer service team at support@monthlyplug.com to obtain a Return Authorization (RA) number.

 

2. Eligibility:

  • Items must be unused, in their original packaging, and accompanied by the original receipt.

  • Clothing items must have all tags attached.

 

3. Return Process:

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.

  • Once we receive the returned items and verify their condition, we will issue a refund or process the exchange.

 

4. Refunds:

  • Refunds are processed within 7-10 business days after receiving the returned items.

  • The refund will be issued to the original payment method.

 

5. Exclusions:

  • Subscription boxes are not eligible for returns or refunds once shipped.

  • Due to hygiene reasons, certain smoking accessories, including glass items, may not be eligible for return unless defective.

 

6. Defective or Incorrect Items:

  • In the case of receiving a defective or incorrect item, please contact us immediately at support@monthlyplug.com with photos of the issue. We will provide further instructions on resolving the matter.

 

7. Contact Us:

  • For any questions or concerns regarding shipping or returns, please contact our customer service team at [contact@monthlyplug.com].

Thank you for shopping with Monthly Plug - Your Monthly Smoking Essentials

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