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  • Can I get sponsored?
    Yes, we would love to have you as part of the team! For more information please feel free to send us an email or DM us on instagram!
  • Can I use a discount code multiple times?
    A discount code can only be used once per order. There is no limit to the amount of orders a discount code can be used on until the termination date.
  • Can I checkout with PayPal?
    Yes, all debit and credit cards are accepted at checkout through PayPal checkout. Simply choose PayPal option and follow instructions for guest checkout. You do NOT need a PayPal account.
  • What if my item comes damaged or broken?
    There is no need to worry in the rare case that the order should come damaged, We offer a complete 14 day money back guarentee on un-used items. The buyer must pay for return shipping costs.
  • What is Monthly Plug, and what do you offer?
    Monthly Plug is an online headshop that caters to smoking enthusiasts by offering a curated selection of subscription boxes, clothing, and a diverse range of high-quality glass and smoking accessories. Our mission is to provide a unique and exciting experience for those who appreciate premium smoking essentials.
  • How does the Monthly Plug subscription box work?
    Our subscription box delivers a carefully curated assortment of smoking accessories and exclusive items to your doorstep each month. Choose your preferred subscription plan, and our team will handpick the latest and most innovative products to enhance your smoking experience.
  • Can I customize my subscription box?
    At the moment, our subscription boxes come as curated selections to ensure a surprise element with each delivery. However, we value your feedback and may consider customization options in the future.
  • What types of smoking accessories do you offer?
    We offer a wide range of smoking accessories, including glass pipes, water pipes, vaporizers, grinders, rolling papers, and more. Our inventory is constantly updated to include the latest trends and innovations in the smoking industry.
  • Do you ship internationally?
    Yes, we welcome international orders. However, it is your responsibility to ensure that the products comply with the laws and regulations of your country. Please note that additional customs duties, taxes, or import restrictions may apply.
  • How do I track my order?
    Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your shipment through our website or the courier's tracking system.
  • What should I do if my order arrives damaged?
    In the rare event that your order arrives damaged, please contact our customer service team at within 7 days of receiving your order. We will work with you to resolve the issue promptly.
  • Can I return or exchange items?
    Please refer to our Return Policy for information regarding returns and exchanges. We want you to be satisfied with your purchase, and our policy is designed to ensure a hassle-free process.
  • Is there a warranty on the products?
    While we do not offer warranties on our products, some items may come with a manufacturer's warranty. Please refer to the product documentation for warranty details.
  • How often do you update your product inventory?
    We regularly update our inventory to include the latest and most innovative smoking accessories and related products. Check our website regularly for new arrivals and exclusive items. If you have any other questions or concerns, feel free to reach out to us at
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