Frequently asked questions
How fast do you ship?
Orders ship in 1–2 business days; US delivery typically takes 3–14 business days in the US.
Can I track my order?
Yes. You get a tracking link by email the moment your order ships, and you can see every order under My Orders in your account.
Do you offer free shipping?
Yes, on all US orders over $50.
Is the packaging discreet?
Always: a plain, unmarked box on every order.
What materials is your glass made from?
Our glass is thick borosilicate, the heat-resistant glass used for quality pipes and bongs.
What is your return policy?
Unused items in original packaging within 14 days, with a return authorization. Glass is returnable if defective. Plug Boxes are final once shipped.
How does the Plug Box work?
Subscribe for $44.99 a month (or buy a single box) and we ship a hand-picked box of glass, a grinder, rolling gear and extras. Manage or cancel any time from your account.
Do I need to be 21?
Yes. Our products are for tobacco and legal use only, and you must be 21 or older to order.
Still stuck? Email info@monthlyplug.com.
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