Last Updated: 07/07/2025

 

 

Shipping Policy - Monthly Plug Online Headshop

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  1. Shipping Times:  

• Orders are typically processed within 1-2 business days of payment confirmation.

• Standard shipping times within the United States range from 3-10 business days.

• International shipping times may vary depending on the destination and customs processing.

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2. Shipping Costs:

• Shipping costs are calculated at checkout based on the weight of the items and the destination.

• Free shipping may be available for certain promotions or order values.

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3. International Shipping:

• We ship internationally. However, customers are responsible for any customs duties, taxes, or import restrictions imposed by their respective countries.

 

4. Tracking Information:

• Once your order is shipped, you will receive a confirmation email with tracking information to monitor the delivery status.

 

5. Lost or Damaged Items:

• In the event of lost or damaged items during transit, please contact our customer service team at support@monthlyplug.com within 7 days of receiving your order. We will work to resolve the issue promptly.

 

Return Policy - Monthly Plug Online Headshop

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1. Returns and Exchanges:

• We accept returns and exchanges within 14 days of receiving your order.

• To initiate a return or exchange, please contact our customer service team at support@monthlyplug.com to obtain a Return Authorization (RA) number.

 

2. Eligibility:

• Items must be unused, in their original packaging, and accompanied by the original receipt.

• Clothing items must have all tags attached.

 

3. Return Process:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.

• Once we receive the returned items and verify their condition, we will issue a refund or process the exchange.

 

4. Refunds:

• Refunds are processed within 7-10 business days after receiving the returned items.

• The refund will be issued to the original payment method.

 

5. Exclusions:

• Subscription boxes are not eligible for returns or refunds once shipped.

• Due to hygiene reasons, certain smoking accessories, including glass items, may not be eligible for return unless defective.

 

6. Defective or Incorrect Items:

• In the case of receiving a defective or incorrect item, please contact us immediately at support@monthlyplug.com with photos of the issue. We will provide further instructions on resolving the matter.

 

7. Contact Us:

• For any questions or concerns regarding shipping or returns, please contact our customer service team at [contact@monthlyplug.com].

Thank you for shopping with Monthly Plug - Your Monthly Smoking Essentials